Return & Refund Policy

Return
We offer returns within 30 natural days (we accept returns within 30 natural days after the customer receives the product). Returns are divided into the following two cases:

1. The customer receives the goods and finds that the product quality is defective or damaged during transportation.
If there are such problems, we will refund 100% of the money. Or communicate with the customer. With the customer's consent, we will send a new product for replacement free of charge. (You will receive the replacement product or parts within 7-15 working days).

2. After receiving the product, the customer thinks it is not suitable or does not like it.
In this case, the customer needs to mail the product to our warehouse at their own expense and we will deduct the prepaid shipping cost from the refund.

Return Procedure
MooimHouse return policy is valid for 30 days from the date you receive your shipment. If your order has been delivered for more than 30 days, then we will not be able to provide you with a return service.

We do not accept returns for products that are damaged by humans.

You only need to do three steps to complete the return process:
1.Process the return
Before you initiate a return, please contact our customer service (support@mooimhouse.com) and explain the reason (pictures and video are in the appendix). Once the request is successful, our customer service will give you a return information (including address, phone number and recipient information). Note: Please do not send the product directly to our shipping address, we will not refund if this problem occurs.

2.Packaging
Please make sure they are in their original condition, unused, undamaged, and in their original packaging. Please ensure that all parts of all items being returned are completely sealed in their original packaging, including all original packaging materials.

3.Shipping
Prior to shipping, please take photographs of the inside and outside of the package as a record to show that the product is indeed in its original condition. We strongly recommend that you use an insured, traceable shipping method to return your items. You are free to choose the shipping company to ship the product back to us. (You must pay shipping costs in advance). (If the problem is quality related, we will refund your shipping costs). If you choose to request a signature upon shipment, please make sure the shipping company allows us to sign the back of the notice so they can reship the product without any problems.

Once shipped, please take a photo of the receipt and tracking number (if the product is damaged, be sure to attach the breakage details) and send it to us at support@mooimhouse.com.

Cancellation of orders
We understand that you may want to cancel or amend your order for some reason, and we can help you to cancel your order free of charge within 24 hours of the order being initiated, but not if the goods have already been delivered to the logistics. If you do not like the goods, you can initiate a return request once you have received them.

Refund
We must receive the returned products before we can issue any refunds. If we do not receive the product for any reason, such as the customer refusing to send the product back, or the customer refusing to accept the package, causing the shipping agent to destroy the package, we will not be able to issue any refunds.

Once the product is received, we will check its unused, undamaged and original packaging. When we confirm that the product has the problem you mentioned, we will issue a refund within 10 business days. For non-quality issues we will only refund the original price of the product and we will deduct the shipping costs (purchase price – shipping costs). Once the return is complete, we will also send you a confirmation email. We will issue the refund in the same way as your previous payment channel. If you want to get it back quickly, you can contact your local banking service.

If you have not received a refund, please check your bank account again. It usually takes some processing time before issuing a refund. If you have completed all these steps but have not received a refund.Don't worry, please contact us immediately support@mooimhouse.com. We will help you solve this problem at the first time.

Contact Information:

Address: 30 N GOULD ST STE N,SHERIDAN, Wyoming 82801 US

Tel: +1 (307) 533-2514

Email: support@mooimhouse.com

Hours: Mon-Sun: 7 x 24