FAQs

We just use the same materials, colors, sizes and production process. We have our own factory to produce and manufacture these lamps.

We closed all our offline stores to focus on online sales. All our costs have been reduced. Our products come from our own factories.

Therefore, we keep our prices reasonable while giving our customers the highest standard of product quality.

We support refund after you receive the product, but you need to ship it to our designated shipping address at your own expense, and we will start refunding after we receive the product

After checking that there is no problem, we will start refunding. Our refund will deduct our shipping cost and refund the principal amount of the product.

In order to ensure your interest and reduce the loss, we have a good plan as follows.

We will take pictures and video before shipping, and we will ship it to you after you are sure you like it, but you need to make a note or contact customer service support when you place your order to explain the situation.

Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.

We recommend to check if the parts of the luminaire are complete one week before the installation in advance.

Our fixtures are very easy to install and can be installed by an average electrician.

If there are some unsolvable problems during the installation process, you can contact customer service support for help. Note that violent operation is prohibited. Unless there is a very good solution.

We support full refund due to quality issues. (Pictures are required as evidence)

We will also give you options

1. We send you a new replacement product
2. If you don’t like it anymore, we’ll give you a full refund.

We follow up the package size of the product to choose the shipping method.

Product packages under 40 inches are usually shipped by courier, with shipping time of 7-15 working days. Products 40 inches and larger are typically shipped via ocean freight with a shipping time of 35-45 days.

In case of special products, our customer service will contact you to determine the time.

Generally, the product will be handed over to the logistics provider after it is processed. It is greater than 1-3 days to get the logistics information after the products are handed over to the logistics provider.

Bronze and black are not the same color. If you need pure black. You need to confirm with our customer service. Because the production process is different.

If the height of the ceiling is very high, you need to confirm the length of the rods, cord and chain with our customer service.